Group and ‘one on one’ practical, dynamic, interactive, customised, skills-based training and coaching programs – for all levels of management and staff – in any Australian State or Territory - on: Respectful behaviour – How to prevent and deal effectively with any bullying or harassment; Fair and respectful behaviour – How to prevent and deal effectively with any favouritism, discrimination, bullying or harassment; Grievance management – for staff appointed to provide the first point of contact or advice and for those charged with resolving grievances; Effective, fair and non-discriminatory customer service, and Similar topics.
Conference and seminar workshops and presentations – in any Australian State or Territory - on the same or similar topics.
Grievance investigations and resolutions.
Development and writing of tailor-made, ‘best practice’, practical policies and procedures – on diversity, equal employment opportunity (EEO) and discrimination prevention; bullying and harassment prevention; fair and respectful workplace behaviour; fair and non-discriminatory service delivery; grievance management; counselling and discipline; and other similar topics.
Development and writing of customised, skills-based training packages and associated train the trainer programs for your trainers – on the same or similar topics.
Advice, ‘expert opinions’ and practical assistance in relation to promoting diversity and EEO; preventing favouritism, discrimination, bullying or harassment; grievance management; and similar topics.
Facilitation of staff consultations.
How I can help you
Anthea Lowe & Associates
